Updated: Sep 1, 2019
As an evolving natural skincare brand we receive a lot of questions from our lovely customers. Some of you asking advice on our skincare products, the ingredients we use, who our stockists are and our brand values. We thought it would be helpful to share some of this information with you.
If there is a question you would like to ask that we haven’t covered then please get in touch at firstname.lastname@example.org and we will personally get back to you.
Q1 - My 16 year old daughter is suffering from acne breakouts. What products can you recommend?
SBE - This is a question we receive a lot from mums and grandmothers trying to find something suitable for young, sensitive and problematic skin. Our Hydrating Facial Care Collection is perfect to combat this problem. Firstly, it is really important to introduce a twice daily routine of cleansing, toning and moisturising – morning and night, making sure you remove any makeup, dirt and excess oils. The ingredients we use in this collection are perfect for this. Vitamin E (used in both the cleanser and moisturiser) is a wonderful anti-oxidant that will fight against daily free radicals (pollution) and provide daily protection for the skin. It is also ultra-hydrating, using a light moisturising consistency that will not sit heavy on the skin and will also beautifully absorb and nourish. Paired with our Natural Aloe Vera Toner which is a fantastic product to deep cleanse the skin, removing any impurities by unclogging pores and removes excess oils. This will help to prevent breakouts and tighten pores.
Q2 I keep hearing about Anti-Oxidants in SOAK BOX England products. What are these and what do they do?
SBE - SOAK BOX England’s products are jam packed with wonderful ‘anti-oxidants’ in the form of essential oils, minerals and vitamins. By adding them into our products they act as a form of prevention and protection against free radicals which we are exposed to on a daily basis from the environment. These include pollution, smoke and sun damage to name a few, all of which cause damage to your skin causing premature ageing. To keep it simple ‘anti-oxidants’ keep Free Radicals in check so the more we can include into our products the better. For example, our Super Berry Anti-Ageing Facial Care Collection is loaded with the ever-beneficial Acai & Goji Berries which provide natural anti-ageing properties to help reduce the signs of ageing.
Q3 I have viewed your Exclusive Wedding Collections and would like to buy my bridesmaids a gift box to say thank you on the day. I’m unsure whether to buy all the same or buy different boxes for each person?
SBE - Our gift boxes really do make lovely, unique gifts for both bridesmaids and mums on your special day. The great thing about our products is that they will suit every skin type and not cause any sensitivity or reaction as all the ingredients are cruelty free, natural, organic and vegan. Likewise, our Contemporary Living Collections will delight even the most discerning of friends and family with our cruelty free and vegan products. To make it easier for you, simply choose from the drop-down menus to build your boxes. You will be able to personalise all your gift boxes with a special message for each bridesmaid and we will tie your boxes with the ribbon colour of your choice to complement your bridal colours. For further information or for a quote please contact email@example.com
Q4 Can you recommend a summer scent for both the candles and diffusers?
SBE - We absolutely love all our fragrances here at SOAK BOX England, but for a beautiful light refreshing scent to bring the summer into your home, we would recommend the following:
Geranium, Grapefruit & Patchouli – A floral and aromatic scent with a fresh, uplifting fragrance. Combining musky sweet, earthy tones together with citrus and dark notes of patchouli blossom
Apple Blossom & Pomegranate – A wonderful summer scent. Combining white pomegranates and fresh apples to create a sweet, fresh fragrance. Hints of floral blossom and wild berries that will transport you to a warm, hazy day (link)
Lime, Basil & Pomelo – The light sweetness of this scent combines pomelo and basil, perfectly layered with the freshness of lime to create a beautiful, unique scent filling each room with the promise of summer (link)
Q5 What are Soy Wax Candles?
SBE - SOAK BOX England uses only the finest natural 100% Soy Wax for all our candles. Soy wax is a vegetable wax made from the oil of soybeans, a natural renewable source. It is a natural, vegan, cruelty free and a clean burning wax. A non-toxic wax, unlike that of a lot of other candle brands out there, ranging from high end to £2 candles on the market. Many will use paraffin and mineral wax. These high-end and budget brand candles are toxic and contain nasty chemicals that can be harmful, just like breathing in second hand smoke. We would always recommend buying soy wax candles and if the natural benefits weren’t enough, you can also enjoy your candle for 30/50% longer than traditional paraffin wax candles as soy wax burns at lower temperatures. What’s not to love!
Q6 I am 55 years old with very sensitive skin. I am worried about trying new skincare products. Can you help?
SBE - First of all, please don’t worry, we can help. We have many customers in exactly the same position that have received wonderful results with SOAK BOX England products, after years of persevering with their ‘usual brand’ but still having reactions with their perfumed unnatural products. We would recommend the Secret Therapist Collection including a day, night and eye cream. This is an anti-ageing facial care collection containing wonderful natural ingredients and essential oils which will help promote skin regeneration and tighten muscle tissue for firmer younger looking skin. The amazing natural ingredients within these products including, Collagen Retinol, will give you the results you are looking for without causing skin irritability.
Q7 Is your packaging recyclable?
SBE - Absolutely. All of SOAK BOX England’s packaging from our products, gift boxes and outer postal packaging is recycled, recyclable and/or bio-degradable. We use UK manufacturers that share the same ethos and values as us, which is to be as environmentally friendly as possible.
Q8 Where can I buy SOAK BOX England products from?
SBE -We are now available both online and in-store with new and exciting ventures coming soon so please keep an eye out. Please see our stockists listed below:
SOAK BOX England online store
Luxury Online Vegan Brand
Luxury Online Store – Style with a Conscience
In Store & Online
Sandersons Boutique Department Store:
Fox Valley Way, Stocksbridge, Sheffield S36 2AB.
Q9 Are your products 100% Vegan
SBE - Yes. All our products both skincare and contemporary living collections are 100% vegan.
Q10 I love the look of your products and I am wanting to send a gift to a friend. Would you be able to send this direct to my friends house and how will it come packaged?
SBE - Yes, this is no problem at all and a perfect gift idea! When you place your online order, you will need to include your home address for payment purposes and then simply use your friends address in the delivery address option. We will then beautifully package your order which will come complimentary gift boxed and tied with our signature ribbon. If you would like a note adding in your gift please let us know by adding this in the comments section. You can also choose whether you would like your gift to be sent 1st or 2nd class.