TERMS AND CONDITIONS
This website is owned by SOAK BOX England.
In our Terms and Conditions below we use the terms “we”, “our”, and “us” to refer to SOAK BOX England.
Whilst our utmost efforts are made to ensure the accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur SOAK BOX England cannot accept your order. In the event of a mistake, you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
SOAK Box, England and its affiliates attempt to be as accurate as possible with our imagery and descriptions, however, we do not warrant those product descriptions or other content is accurate, complete, reliable or error-free.
From time to time there may be information on SOAK BOX England that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologise for any inconvenience this may cause you.
CANCELLATION OF ORDER
If you wish to cancel an order you must inform us as soon as possible by sending an email to . If we receive your order cancellation before we have dispatched the goods to you, you shall be entitled to a full refund of the total order price. The refund payment will be made in accordance with the Refunds section below.
If we receive your order cancellation after the goods have been dispatched, then you cannot cancel your order. However, you are entitled to return the goods to us in accordance with the Returns section below.
We hope that you are satisfied with your order. However, if you are not satisfied or the item has been damaged in transit, you may return any or all items in their original condition and packaging for a refund within 14 working days from delivery, subject to the following conditions:
You must inform us of your intention to return the goods to us within 7 days of receiving the goods by sending an email to or by telephone on 01246 413294 Monday to Friday 9 am – 5 pm. Clearly state your reasons for returning the goods to us. If you wish to return only part of the order then please also clearly state which items you wish to return.
You must wait for our response before returning the goods. We may correspond with you by email to discuss the condition of the goods you wish to return.
You must return the goods to us by recorded delivery (which requires a signature by the recipient) to the following address:
SOAK BOX England, PO Box 5914, Dronfield, S18 9DS
You must return the goods unused and in the condition you received them in.
All returned products must be in their original product packaging. If you have opened the product packaging, or you have damaged the packaging so that it cannot be reused, we reserve the right to provide you with a partial refund only. You must retain your original recorded mail receipt in case we require proof of the return in the unlikely event that your return package does not reach us.
Subject to your compliance with the Returns section above, if you are returning your goods because they were damaged in transit, or because the wrong products were delivered, or because the products delivered were different from what was described when you purchased the products, then you shall be entitled to a refund of the full product price of the returned product or products and a refund of the full price of the original delivery charge.
Subject to your compliance with the Returns section above, in all other circumstances you will be entitled to a refund of the full product price(s) of the returned product(s). The original delivery charge will not be refunded. In no circumstances will you be refunded your cost of delivering the returned goods to us.
Please note, if we reasonably believe the returned goods have been used you will not be entitled to a refund. You will be responsible for arranging for the delivery of your returned goods back to yourself within 28 days of our receipt of your returned goods.
Your refund will be applied to the credit/debit card used to make payment within 24hrs of us accepting the return of the goods.
SOAK BOX England currently uses Royal Mail UK Signed For 2nd Class Delivery Service. Delivery charges to the UK & Northern Ireland – £4.00 2nd Class per parcel weighing up to 2kg. Deliveries over 2kg will be charged according to weight.
We aim to deliver within 2-3 working days, however during bank holiday periods please allow 4 days for your delivery. Orders should be placed before 12 noon.
SOAK BOX England also uses Royal Mail UK Signed For 1st Class Delivery Service. Delivery charges to the UK & Northern Ireland – £6.50 per parcel weighing up to 2kg. Deliveries over 2kg will be charged according to weight.
We aim to deliver within 1 day, however during bank holiday periods please allow 2 days for your delivery. Orders should be placed before 12 noon.
For deliveries outside the UK please contact our SOAK BOX England for an individual delivery quote.
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. SOAK BOX England uses industry standard practices to safeguard the confidentiality of your personally identifiable information.
SOAK BOX England and its affiliates provide their services to you subject to the following conditions. If you visit our shop at you accept these conditions. SOAK BOX England controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to and including the use of this site and materials contained.
If you choose to access from another country, you do so on your own initiative and are responsible for compliance with applicable local lands.
All content on our site is owned by SOAK BOX England and is protected by International Copyright Law.
This includes all imagery, text, graphics and logo.
LICENSE AND SITE ACCESS
SOAK BOX England grants you a limited license to access and make personal use of this site. This license does not include any resales of commercial use of this site or its contents any collection and use of any products, any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without the written consent of SOAK BOX England.